Report an issue with Try Dry®: the app for Dry January® and beyond

Please complete the form below with as much detail as possible to allow us to provide the best support. We are a small but dedicated support team operating Mon-Fri (9-5pm). We will respond to your query within 5 working days. Thank you!

Current issues

We are aware of problems over the past 24 hours with the Try Dry® app and working hard on resolving these. Because of this, we won't be able to respond to every support ticket about the app being offline and would recommend that you don't send in a support ticket during this time. Whilst we work on a fix, you won't be able to login, request a password reset or add data to the app. We thank you for your patience as we work hard to get this fixed.

Please let us know the email address you use to log into the Try Dry app.
For example Samsung S5, IphoneX
On Android, select Settings > About phone > Android Version. On iPhone, select Settings > General > About > Version.
This will help us to provide the right support for you.
Please send us a screenshot of any error messages or any screens which illustrate the problem.
Please give as much detail as possible.
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Try Dry® help centre

If you're experiencing an issue with the Try Dry® app please see below for some solutions.

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