This shop is run by Alcohol Research UK, trading as Alcohol Change UK, registered address: Unit 7, Finsbury Business Centre, Clerkenwell, 40 Bowling Green Lane, London EC1R 0NE.
Shop T&Cs
These Terms & Conditions explain how we sell and deliver our products in our shop. By placing an order, you accept these terms, so please read them before checkout. If you have any questions, we are here to help.
Who we are
Making an order
When you place an order, you will receive an email confirming we have received it.
Your order is accepted once we email you again to say it is confirmed.
If an item is unavailable or there is an error, we may need to cancel an order. we will always let you know.
Prices, taxes, shipping and payment
Prices are shown in GBP.
VAT, where applicable, and shipping charges are calculated and displayed at checkout before payment confirmation.
You pay securely at checkout through Shopify’s payment system.
We may update prices before an order is confirmed.
For international customers, orders may be subject to additional import duties or taxes outside of our control. These are payable by you.
Delivery
We deliver within the UK and internationally.
Delivery options, costs and estimated times appear at checkout and vary by location.
Please check your delivery address is correct, it helps us get your order to you.
Risk in the goods passes to you once they are delivered.
Returns and refunds
We want you to be happy with your order.
If you change your mind, you can return items within 14 days of receiving them, provided they are unused and in original packaging,
If something arrives damaged or faulty, let us know as soon as possible and we will replace it or refund you.
Refunds are made to your original payment method, return postage may apply unless items are faulty.
Product information
We take care to ensure product descriptions and photos are accurate. Minor variations may occur. If something is wrong, let us know and we will try and resolve the issue.
Our responsibility to you
We will always honour your legal rights as a customer.
However, we cannot accept responsibility for losses not directly related to your purchase. For example, indirect or consequential losses.
Our total liability will not exceed the cost of your order.
Using our content
All images, branding and text belong to Alcohol Change UK and cannot be copied without permission.
Privacy
We look after your personal data in line with UK data protection law, please read our Shop Privacy Notice for full details.
Using Shopify
Our shop and payment system are powered by Shopify.
Their technical terms also apply, you can read them at https: https://www.shopify.com/uk/legal/terms.
These platform terms do not replace your rights under our Terms & Conditions.
Updates to these terms
We may change these terms occasionally. The version displayed when you order will apply to your purchase.
Questions
If you have any questions, please email us at [email protected]. We are here to help.
Delivery and returns policy
Delivery
We deliver within the UK and internationally.
Delivery charges and estimated times vary depending on your location and will be displayed at checkout.
You will receive a dispatch email when your order is on its way.
Customs and duties for international orders
Some countries apply duties, taxes or customs charges when goods arrive.
These fees are not included in your checkout total.
They must be paid by you directly to your delivery provider or local authority.
Unfortunately, we cannot control these charges or predict their amount.
Returns and refunds
If you change your mind, you can return items within 14 days of receiving them.
Items must be unused, in original packaging and in resaleable condition.
Return postage costs may apply for non-faulty items.
If an item is damaged or faulty, contact us as soon as possible with photos if you can, we will offer a replacement or refund.
How to return an item
Email [email protected] with your order number, item, reason for return.
We will reply with return instructions.
Refunds are made to your original payment method.
Shop privacy statement
We value your privacy and want you to feel confident shopping with us, whether you are in the UK or overseas.
What data we collect
When you buy from our online shop, we collect your name, delivery address, email, phone number, order details and payment details processed securely by Shopify.
How we use your information
We use your data to process your order, take payment, deliver your items, send updates and respond to enquiries.
We do not sell or share your data for marketing unless you opt in.
Who processes your data
Our shop platform and payment system are powered by Shopify.
Shopify processes your data securely as part of fulfilling your order.
You can read Shopify’s privacy terms at https: https://www.shopify.com/uk/legal/terms
Marketing
If you sign up for updates, you can unsubscribe at any time.
How long we keep your data
We keep your order information only for as long as required for legal and financial purposes.
Your rights
You have rights under data protection law to access, correct or request deletion of your data and to object to marketing.
Contact us at [email protected] to exercise your rights.
Security
We take appropriate steps to protect your data.
Contact us
Alcohol Change UK, Unit 7, Finsbury Business Centre, 40 Bowling Green Lane, London EC1R 0NE