Report an issue with Try Dry®: the app for Dry January® and beyond

Please complete the form below with as much detail as possible to allow us to provide the best support. We are a small but dedicated support team operating Mon-Fri (9-5pm). We will respond to your query within 5 working days. Thank you!

Scheduled app maintenance: We have some scheduled downtime of the Try Dry app on Monday 30 June 7-10am (BST) to address some of the connection issues experienced in the past week. Whilst we have some temporary fixes in place it's possible the app may go offline again at various points up until the scheduled work is complete. So if you experience any error messages please be assured the team will be aware and working to fix the issue as quickly as possible. We apologise for any inconvenience and thank you for your patience.

Please let us know the email address you use to log into the Try Dry app.
For example Samsung S5, IphoneX
On Android, select Settings > About phone > Android Version. On iPhone, select Settings > General > About > Version.
This will help us to provide the right support for you.
Please give as much detail as possible.
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Try Dry® help centre

If you're experiencing an issue with the Try Dry® app please see below for some solutions.

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