Alcohol Change UK’s social media channels are open to everyone to discover more about alcohol and alcohol harm. We share research and policy updates, fundraising campaigns, news and information, details on alcohol-related training, and stories about people’s own experiences. It’s also a place for people to engage with us and discover more about alcohol-related harm and how they can change their own relationship with alcohol, or support someone else.
At Alcohol Change UK, we’re committed to fostering a respectful, inclusive, and supportive online community. This policy outlines our approach to managing and addressing abusive, threatening, or inappropriate messages on our social media platforms.
This policy applies to all users engaging with our social media, including comments, direct messages, mentions, and any other form of interaction across our platforms.
We define abusive or inappropriate messages as any communication that includes:
- Threats of harm, harassment, or intimidation.
- Hate speech or discriminatory language based on age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
- Offensive language, including swearing or profanity.
- Content of a sexually-explicit nature.
- Malicious information or defamatory comments.
- Personal or organisational attacks or threats.
- Comments or imagery that violate the privacy of our staff.
- Inclusion of personal and/or contact details, including but not limited to names, telephone numbers and postal or email addresses
- Posts encouraging anything illegal or breaking the law - including but not limited to breach of copyright, defamation or contempt of court.
- Repeated tagging of Alcohol Change UK account(s) in a hostile manner or repeating the same message multiple times.
- Users impersonating someone else without their consent.
- Advertisements or repeated spam.
- Breach of any of the terms of any of the social media platforms themselves: Twitter, Facebook, Instagram, LinkedIn and YouTube.
We monitor our social media channels Monday - Friday, including comments, messages, wall posts and tweets to ensure a safe environment for all users. Our team will review all interactions, flagging content that is deemed inappropriate.
Warning: If a message is deemed borderline or potentially misunderstood, we may issue a polite warning, reminding the user of our guidelines:
Removal: Any abusive messages that clearly violate our standards will be hidden and/or removed immediately.
Blocking, banning and reporting: In cases of repeated violations, we reserve the right to block the offending user and report the account to the platform.
Our channels are moderated daily year-round. We aim to respond to questions or those that need supporter guidance within 48 hours.
If you have any questions about our policy or are concerned that someone is using our pages inappropriately, please email us at: [email protected].