Try Dry help centre

If you're experiencing an issue with the Try Dry app please see below for some solutions.

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The most common reason for getting logged out of the app is that it has been updated to a newer version. Please log in as normal, and see below for instructions on resetting your password if you cannot remember it.

Passwords and logging in

Out of date app version

Sometimes issues might occur with old versions of the Try Dry app. To find out whether you’re using the most recent version of the app, open the app and click on the ‘Settings’ tab. Scroll to the bottom of the page where you should see a number – this is the version number. The current version is 1.4.8.

If you do not have this version, please update the Try Dry app in your App Store (iPhone), or Google Play (Android).

If you can’t open the app but suspect you may be using an out of date version, simply uninstall and reinstall the app from the App Store or Google Play. Don’t worry – you won’t lose your data.

Old device operating system

If your phone is using an old operating system the app might not work as it should on your phone. To check if you are using the latest operating system for your device:

(Android) Select Settings > About phone > Android version

(IOS) Select Settings > General > About > Version.

Slow or no internet connection

It may be that you currently have a slow internet connection, or none at all. The app does not currently work offline, so you need a strong internet connection to use the app.

High demand on the server

At certain times during the day, especially in January, there are a lot of people using the app at the same time. We do all we can to make sure this doesn’t affect your experience, but sometimes it can cause problems. Please be patient – especially on 1 January - and check back after an hour or so. We monitor the server speed and make changes if we pick up any problems.

“Have you tried switching it off and on again?”

While this little gem of wisdom is a standing IT joke, it does often work wonders. From time to time, our phones need a little reset to get them working optimally again. Simply restarting your phone might sort out the problem. If this doesn’t work, it may be worth uninstalling and reinstalling the app. Don't worry – you won’t lose your data.

If none of these solutions work, please fill in this form. A member of our team will get back to you as soon as possible.

You can reset this yourself within the Try Dry app. Simply open the app > click ‘Login’ > click ‘Forgot your password?’ You will then receive an email from Dry January within a couple of minutes. From that email you will be directed to a website where you can set a new password. You’re back in business.

Bear in mind that each password reset request only lasts for 9 hours, so you must click on the link in the email within this period. If the time limit has expired, you can request a new password reset link, but you can also have only one password reset can be available at any one time.

Please note that if you remember your existing password after you've requested a password reset, please ignore the password reset email and login as normal.

There’s more info on below on what you can do if you don’t receive your password reset email.

If you are not receiving the forgot password email:

1. Check your spam / junk folder.

2. Check you are using the latest version of the Try Dry app – 1.4.8.

3. Check your email address. Many of us have several email addresses, so it’s possible that you may have registered with a different email on the app than the one for which you have requested a password reset. Please double check whether the email you have entered to request a password reset is the one you registered with and that there are no typos for example changing @gmail.com to @gmail.con.

4. If you still don’t receive the email, and can’t find it in your junk mail, please contact your Internet Service Provider and request that they allow mails from the following sender:

· IP: 77.32.162.187

· Domain: sibemails.alcoholchange.org.uk

If you’ve found your password reset email, but it’s not working, this could be why:

  • If the email is more than 9 hours old, or not the most recent password reset email, it will not work. It’s tempting to request multiple password resets if the email isn’t coming through, but this could make the process more complicated. We suggest you submit one request and wait for that email.
  • Occasionally some devices have difficulty opening the password reset email in specific browsers, like Google Chrome or Safari. You click on the link but nothing happens, or the browser doesn’t show any message. If this happens to you, try copy and pasting the URL into a different browser.

If none of these solutions work, please fill in this form. A member of our team will get back to you as soon as possible.

You should not be logged out when there is a new update, but with certain phone models this can happen. The more we know about which phone models are affected, the better chance we have of stopping this happening, so do please fill out this form and in particular tell us exactly what your phone make and model are.

Unfortunately, a very small number of our users are being impacted by a time zone-related problem. We are very sorry this is negatively impacting on your experience. At the moment, the only solution is to log back in, but we’re working on a better fix.

When you receive the password reset link, three columns will appear - email address, password and confirm password. Enter the details. It is normal for the fields to empty after you enter them. When you've entered the email address, password and confirm password, they do go back to empty. Just scroll up on your phone and a green message will appear above reset password. It will say: Password reset. Please open the Try Dry app to login.

Please don't keep entering new details, just do it once and the green message should appear.

Please remember to scroll up - not down.

Calendar

This fairly rare problem occurs if the app is taking a bit longer to communicate with the UK-based server which securely holds your app data, for example during periods of exceptional demand or during server maintenance. It can usually be resolved by tapping the refresh data icon (the black ‘circle’ made up of two arrows) at the top right of the calendar page to refresh your data.

We are aware that some users are experiencing a problem where the last row of days in a month is not being displayed on their calendar screen. This is a display settings problem and is only occurring on certain makes and models of phones.

We know this might be frustrating and we aim to have it corrected very soon. Please be reassured that your data has been saved correctly, even if it's not displaying fully. We hope you will continue to explore and enjoy the other functions in the Try Dry app in the meantime.

Badges and goals

There are bronze, silver and gold badges in the app. Once you have earned all the bronze badges you will start earning silver badges. When you have earned all the silver badges you will start earning gold badges. The badges you haven’t earned yet show as a light grey padlock.

Each badge type has different milestones for when you’ll move from bronze badges. For day streaks you’ll move to silver at 31 days and gold at 6 months. For total dry days you’ll move to silver at 20 days and gold at 200 days.

To see the milestones for each badge, head to the “Progress” section, select “badges” and then “view all” for any badge you are interested in.

Some people find the silver badges a bit tricky to see; turning up the brightness on your phone should help.

A custom goal can be created so that it is unique to what you want to achieve.

To set a custom goal:

  1. Select the “progress” tab at the bottom of the screen. You’ll find this to the right of the plus button in a yellow circle.
  2. Select goals.
  3. Select the yellow button “Set Goal. This will say edit goal if you already have a goal, you can only have one goal at a time.
  4. Select “CUSTOM GOAL”. This is in the tab at the top, next to “PRE-SET GOAL”.
  5. Select one of the three options to edit to suit you.

To get you started there are 3 types of custom goal.

  1. Stay dry
  2. Stay dry on some days of the week
  3. Limit the units I drink

You might notice that some goals are ‘greyed out’. Trying to set them as your new goal brings up a message that says ‘you’ve achieved this’ - even though you may have never set this as a goal.

The reason for this is that, at present, Try Dry has two rules:

  1. When a badge is awarded, the matching pre-set goal is also treated as achieved.
  2. When a pre-set goal has been achieved once, it cannot be set and achieved again.

For example, if you successfully manage three dry days in a row, you will automatically be awarded the three day streak badge and will also have achieved the three day streak goal, whether you set this as your goal or not. That pre-set goal will be ‘greyed out’ and can no longer be set as a new goal to aim for, as you’ve already achieved it, congrats!

Should you wish to set yourself one of the ‘greyed out’ goals, you can recreate them, using the Custom Goal feature.

Changing my data

Yes. If you've entered a drink but had a dry day or if you had planned to drink but had a dry day you can go back and change your entry.

If you've entered data wrongly, you can change it on any day of the calendar.

If you entered a dry day but you had a drink:

  1. Tap on the relevant day on your calendar
  2. A screen will pop up with confetti. Tap “I had a drink…” at the bottom of the screen
  3. Enter your drink(s)

If you captured a drink but actually had a dry day:

  1. Tap on the relevant day on your calendar
  2. Tap on the drink(s) you entered
  3. On the bottom left of the ‘Edit drink’ screen tap ‘Delete drink’
  4. A pop up will appear. Tap ‘Delete’
  5. If you have deleted all your drinks a screen will appear that says, ‘You said you had a drink but haven’t listed any yet.’ Tap ‘Actually I was dry’.

Currently it is not possible to do this. If you would like to start from scratch, we suggest registering on the Try Dry app with a new email address. If you want to clear your data for a few days, see above.

My savings

At the end of each week, your weekly savings will re-set to zero, so they are ready to start a new weekly count for the week ahead.

The figure will show as zero, until data has been inputted and savings have been made. The savings are calculated in comparison to the drinking data that you entered in the baseline quiz.

The same applies at the start of a new month, and the start of a new year.

Your financial savings are based on two figures, both of which you can edit:

  • Your baseline drinking setting
  • The cost of the drinks you have drunk

To make your financial savings more accurate, edit these as required.

When entering your baseline drinking setting, the app will estimate your weekly expenditure on alcoholic drinks based on what you drink, using average UK prices. But of course prices vary considerably, especially from venue to venue, brand to brand, and country to country. So you can edit the baseline drinking cost by tapping on the pencil icon in the black circle next to ‘Cost’ and insert your own figure.

  • When entering a drink on the ‘Add drink’ screen, Try Dry will give you a rough estimate of the price based on where you bought it (click ‘shop bought’ or ‘bar/pub/restaurant’ at the top of the screen).
  • However, you can enter the exact price per drink lower down that screen, by tapping on the pencil icon in the black circle next to ‘Cost per drink’.
  • Once you have edited the price, you can also set this drink up as a favourite. Saving the drink as a Favourite with the edited price will mean you can easily select the drink from your list without the need to make amendments to the price again.

Emails and notifications

The Try Dry app sends a helpful daily notification to your device with a direct link to the calendar, as well as notifications with reports, for example your weekly report and when you’ve achieved a new badge.

You can turn these off if you wish. Under the ‘Settings’ tab on the app there is a ‘Notifications’ toggle switch. If your notifications are turned ON, the toggle switch will show as yellow with the white dot on the right. You can tap the toggle to turn it off, or on.

You can also change the time of day that you get your daily notification. Many people like it before bed or mid-evening. Some people like it after lunch or in the morning, to make a commitment. It’s up to you. You change this in ‘Settings’ under ‘Set notification timing’.

If the app notifications don’t seem to work, they might be being overridden by your device settings. Go to “settings” on your device and look at “notifications”, checking that these are turned on in general and specifically for the Try Dry app.

To receive notifications but avoid them showing on your lock screen:

  1. Open your device’s Settings.
  2. Tap Notifications (this may be called “apps and notifications")
  3. Find the Try Dry app in this list
  4. Unselect “lock screen” from the notifications

If you are not receiving emails but would like to, go to the ‘Settings’ tab, tap ‘Email preferences’, then tap ‘Opt in’.

If you are receiving emails but would like to stop receiving them, click the ‘Unsubscribe’ link at the bottom of any email you receive from us.

The pink dot indicates that you have a notification and this should disappear when you tap on one of the sections under the 'Settings' tab.

However, we are aware that for some people the dot remains even when you have made a selection in 'Settings'.

Although this might be a bit annoying, it doesn't cause specific problems and we plan to simply remove it altogether later this year, resources permitting.

In the meantime, we hope this doesn't affect your experience of the app and that you continue to benefit from it.

Connectivity

Sorry about that! There could be several reasons why this issue has occurred.

Slow or no internet connection

It may be that you currently have a slow internet connection, or none at all. The Try Dry app does not currently work offline, so you need a strong internet connection to use the app.

High demand on the server

At certain times during the day, especially in January, there are a lot of people using the app at the same time. We do all we can to make sure this doesn’t affect your experience, but sometimes it can cause problems. Please be patient – especially on 1 January - and check back after an hour or so. We monitor the server speed and make changes if we pick up any problems.

“Have you tried switching it off and on again?”

While this little gem of wisdom is a standing IT joke, it does often work wonders. From time to time, our phones need a little reset to get them working optimally again. Simply restarting your phone might sort out the problem. If this doesn’t work, it may be worth uninstalling and reinstalling the Try Dry app. Don't worry – you won’t lose your data.

Old device operating system

If your phone is using an old operating system the app might not work as it should on your phone. To check if you are using the latest operating system for your device:

(Android) Select Settings > About phone > Android version

(IOS) Select Settings > General > About > Version.

Out of date app version

Sometimes issues might occur with old versions of the app. To find out whether you’re using the most recent version of the app, open the app and click on the ‘Settings’ tab. Scroll to the bottom of the page where you should see a number – this is the version number. The current version is 1.4.8.

If you do not have this version, please update the app in your App Store (iPhone), or Google Play (Android).

If you can’t open the app but suspect you may be using an out of date version, simply uninstall and reinstall the app from the App Store or Google Play. Don’t worry – you won’t lose your data.

If none of these solutions work, please fill in this form. A member of our team will get back to you as soon as possible.

You will receive these error messages if you are not connected to the internet. You can navigate the app when it is offline but it can only accept data if it is connected to the internet. That’s because your data is securely stored on our UK-based server (in case you lose or change your device). You will need to turn on wi-fi or mobile data for the device to enter data.

Other

If you are experiencing an issue that isn’t listed here, then please follow these steps, in order.

1) You have the latest version of the Try Dry app

Sometimes issues might occur with old versions of the Try Dry app. To find out whether you’re using the most recent version of the app, open the app and click on the ‘Settings’ tab. Scroll to the bottom of the page where you should see a number – this is the version number. The current version is 1.4.8.

If you do not have this version, please update the app in your App Store (iPhone), or Google Play (Android).

If you can’t open the app but suspect you may be using an out of date version, simply uninstall and reinstall the app from the App Store or Google Play. Don’t worry – you won’t lose your data.

2) Your operating system is up to date

If your phone is using an old operating system the app might not work as it should on your phone. To check if you are using the latest operating system for your device:

(Android) Select Settings > About phone > Android version

(IOS) Select Settings > General > About > Version.

3) You have an internet connection

If all of those are fine, here are some things you could try:

  1. Come back in an hour or so - it could be that there is a high demand on the server
  2. Restart your device
  3. Uninstall and reinstall the app. Don’t worry, you won’t lose your data!

If your issues are still not resolved, please complete this form. We are a team of just a few people and cannot respond over weekends and Bank Holidays, but we will try to respond within seven working days.